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Please choose one of the following options Bellow:

System Requirements

A product's system requirements indicate which operating systems and browsers are compatible. The system requirements may also include information about necessary plug-ins or supplemental software.

CD-ROMs or DVD-ROMs

  • CD-ROMs or DVD-ROMs

    Why won't my CD-ROM or DVD-ROM run?
    To determine whether your computer is compatible with a certain disc, you can check the disc's system requirements. Each disc contains a file called "ReadMe" that contains some basic information about it, including the system requirements. To view the system requirements, open the ReadMe file by following the instructions below:

    Windows

    1. Insert the disc.
    2. In Windows 8: Tap or click Desktop, then click the File Explorer icon (Image). In Windows 7, Vista, or XP: Click Start, then Computer (or My Computer).
    3. Right-click the CD/DVD drive.
    4. In Windows 8 or 7: Click Open. In Windows Vista or XP: Click Explore.
    5. Double-click the file named "ReadMe".
    6. Look for the the system requirements section.

    Mac OS X

    1. With the disc inserted, click Go.
    2. Click Computer.
    3. Double-click the CD/DVD drive.
    4. Double-click the file named "ReadMe".
    5. Look for the the system requirements section.

Plug-Ins

  • What are the recommended settings for the QuickTime Player?

    What are the recommended settings for the QuickTime Player?

    Windows (XP, Vista, or 7)

    Note: If at any time you inadvertently close the QuickTime settings window before clicking the Apply or OK button, you must start changing the recommended settings again from the beginning as the settings are not saved until the Apply or OK button is clicked.
    1. Launch QuickTime Player (click Start > All Programs > QuickTime > QuickTime Player).
    2. In QuickTime, click Edit > Preferences > QuickTime Preferences to open the QuickTime Preferences window.
    3. Go to the Audio tab. In the Sound Out section set the Rate to: 32 kHz, the Size to: 16 bit, and the Channels to: Stereo (L R)
    4. Select the Browser tab and make sure that the "Play movies automatically" box is checked, then click on the MIME Settings... button at the bottom.
      For Windows XP: In the MIME Types window that opens, click the Use Defaults button and then click OK. For Windows Vista or 7: Place a check in the box beside .mov, .mqv, .qt, .qti, and .qtif and then click OK.
    5. Select the Streaming tab and choose 512 kbps DSL/Cable in the drop-down menu under "Streaming Speed".
    6. Select the File Types tab and click on the Use Defaults button. (If you are using Windows Vista or 7, you do not have a File Types tab and should skip this step.)
    7. Select the Advanced tab.
      1. In the Streaming section, if Transport Setup is set to Automatic click the down arrow in the drop-down menu and choose Custom. For Transport Protocol choose HTTP, and for Port ID choose 80. Click the OK button.
      2. In the Download Cache section click the Empty Cache button.
      3. In the Video section, check the "Safe mode (GDI only)" radio button.
      4. In the Media Encoding section, check the "Enable encoding using legacy codecs" box.
    8. Click the OK button to apply those settings and close the QuickTime Preferences window.

    Mac (OS X)

    Note: For help with QuickTime X, please see Answer 3678.
    1. Click on the Apple icon in the upper left hand side of the screen, then select System Preferences.
    2. Click the QuickTime option.
    3. Select the Browser tab and make sure that the "Play movies automatically" box is checked.
    4. Then click on the Advanced tab and select the MIME Settings... button at the bottom. In the MIME Types window that opens, click the Use Defaults button and then click OK.
    5. Select the Streaming tab. In the event that "Automatic" does not work, click and change to 512 kbps DSL/Cable in the drop-down menu under "Streaming Speed".
    6. Select the Advanced tab.
      1. In the Streaming section, if Transport Setup is set to Automatic click the down arrow in the drop-down menu and choose Custom. For Transport Protocol choose HTTP, and for Port ID choose 80. Click the OK button.
      2. In the Download Cache section click the Empty Cache button.
      3. In the Video section, check the "Safe mode (GDI only)" radio button.
      4. In the Media Encoding section, check the "Enable encoding using legacy codecs" box.
    7. When finished, you may close the window. (There is no button to apply or save changes, as those changes are made upon clicking your selections.)
  • Adobe Flash Player

    Adobe Flash Player: Installation
    How do I install the Adobe Flash Player?
    Before installing Flash Player, please be sure that the computer you are using meets the Flash Player system requirements described at http://www.adobe.com/products/flashplayer/systemreqs/index.html. To install Flash Player, please follow the instructions below.
    1. Open the browser (Internet Explorer, Firefox, or Safari) where you would like to install Flash Player.
    2. Go to www.adobe.com.
    3. Locate and click on the download link from the main menu for Flash Player.
    4. On the Download page, click Agree and Install Now.
    5. After installation, close all programs and reboot your computer.
    After completing those instructions, Flash Player will be installed in your browser and it will automatically be used at any websites with Flash content. Please be aware that Flash Player will only be installed in the browser you are using at the time of installation. Flash content in some websites may only work if you have configured your browser settings and Java settings to allow it to run.
    Note: A damaged Windows system registry or incorrect registry permissions settings may prevent you from installing Flash Player. Symptoms may include:
    • During installation, you see the error message "Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166."
    • Your Flash Player installation finishes with no error, but you cannot view Flash content in Internet Explorer.
    • Some sites tell you that you do not have the correct version of Flash Player, even though you have installed the latest version.
    • Some sites tell you to reinstall Flash Player, but after you do so, you see the same message.
    For more information and a solution, please visit http://kb2.adobe.com/cps/494/cpsid_49419.html.
  • Adobe Shockwave Player

    Adobe Shockwave Player: Installation
    How do I install the Adobe Shockwave Player?
    Before installing Shockwave Player, please be sure that the computer you are using meets the Shockwave Player system requirements in Answer 9542. To install Shockwave Player, please follow the instructions below.
    1. Open the browser (Internet Explorer, Firefox, or Safari) where you would like to install Shockwave Player.
    2. Go to www.adobe.com.
    3. Click Get ADOBE SHOCKWAVE PLAYER. If you don’t see that button, you can also click on the Downloads link from the main menu and select Get Shockwave Player.
    4. On the Download page, click Agree and Install Now.
    5. After installation, close all programs and reboot your computer.
    After completing those instructions, Shockwave Player will be installed in your browser and it will automatically be used at any web sites with Shockwave content. Please be aware that Shockwave Player will only be installed in the browser you are using at the time of installation.
  • Java

    Java and File Association Programs
    I've had a variety of problems when I try to load certain pages in the site I am using, such as a small box with a red "x" in it or a message about a "script error". What can I do to correct this?
    Errors such as these are often related to the Java plug-in. To view content that requires Java, a recent version of the Java plug-in must be installed and enabled. It is also recommended that you periodically clear your computer's Java cache. For each one of the actions listed below, please click the link and follow the instructions to ensure that your browser is able to utilize all of the features our web sites offer. You may want to retry loading the content after each step to see if it resolved your issue.
    1. Installing or Updating Java: Answer
    2. Enabling Java and JavaScript: Answer
    3. Enabling the Java Cache: Answer
    4. Clearing the Java Cache: Answer
    5. Change Default Program or java file Association : Answer

Browser Settings

You may need to change some of the settings in your web browser (a program used to view websites, such as Internet Explorer, Chrome, Firefox, or Safari) if:
  •  
  •  
    Browser Settings
    • The website you'd like to use doesn't have a Browser Check, Installation Wizard, or Home Diagnostic Tool Kit
    • An error occurred in the Browser Check, Installation Wizard, or Home Diagnostic Tool Kit
    • The content of the website doesn't load or display properly

    Using a Plug-In or Add-On

    Which plug-in would you like help with?  
  • A plug-in is a modular program that can be added to a browser to give it additional functionality. Plug-ins are commonly used for interactive or multimedia web content. If you have videos that don't play or pages that won't load, one likely cause is a problem with a required plug-in.
  • Please choose one of the following options:
    • Flash Player

      Adobe Flash Player: Installation
      How do I install the Adobe Flash Player?
      Before installing Flash Player, please be sure that the computer you are using meets the Flash Player system requirements described at http://www.adobe.com/products/flashplayer/systemreqs/index.html. To install Flash Player, please follow the instructions below.
      1. Open the browser (Internet Explorer, Firefox, or Safari) where you would like to install Flash Player.
      2. Go to www.adobe.com.
      3. Locate and click on the download link from the main menu for Flash Player.
      4. On the Download page, click Agree and Install Now.
      5. After installation, close all programs and reboot your computer.
      After completing those instructions, Flash Player will be installed in your browser and it will automatically be used at any websites with Flash content. Please be aware that Flash Player will only be installed in the browser you are using at the time of installation. Flash content in some websites may only work if you have configured your browser settings and Java settings to allow it to run.
      Note: A damaged Windows system registry or incorrect registry permissions settings may prevent you from installing Flash Player. Symptoms may include:
      • During installation, you see the error message "Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166."
      • Your Flash Player installation finishes with no error, but you cannot view Flash content in Internet Explorer.
      • Some sites tell you that you do not have the correct version of Flash Player, even though you have installed the latest version.
      • Some sites tell you to reinstall Flash Player, but after you do so, you see the same message.
      For more information and a solution, please visit http://kb2.adobe.com/cps/494/cpsid_49419.html.
    • Shockwave Player

      Adobe Shockwave Player: Installation
      How do I install the Adobe Shockwave Player?
      Before installing Shockwave Player, please be sure that the computer you are using meets the Shockwave Player system requirements in Answer 9542. To install Shockwave Player, please follow the instructions below.
      1. Open the browser (Internet Explorer, Firefox, or Safari) where you would like to install Shockwave Player.
      2. Go to www.adobe.com.
      3. Click Get ADOBE SHOCKWAVE PLAYER. If you don’t see that button, you can also click on the Downloads link from the main menu and select Get Shockwave Player.
      4. On the Download page, click Agree and Install Now.
      5. After installation, close all programs and reboot your computer.
      After completing those instructions, Shockwave Player will be installed in your browser and it will automatically be used at any web sites with Shockwave content. Please be aware that Shockwave Player will only be installed in the browser you are using at the time of installation.  
    • QuickTime

      Adobe Shockwave Player: Installation

      Windows (XP, Vista, or 7)

      Note: If at any time you inadvertently close the QuickTime settings window before clicking the Apply or OK button, you must start changing the recommended settings again from the beginning as the settings are not saved until the Apply or OK button is clicked.
      1. Launch QuickTime Player (click Start > All Programs > QuickTime > QuickTime Player).
      2. In QuickTime, click Edit > Preferences > QuickTime Preferences to open the QuickTime Preferences window.
      3. Go to the Audio tab. In the Sound Out section set the Rate to: 32 kHz, the Size to: 16 bit, and the Channels to: Stereo (L R)
      4. Select the Browser tab and make sure that the "Play movies automatically" box is checked, then click on the MIME Settings... button at the bottom.
        For Windows XP: In the MIME Types window that opens, click the Use Defaults button and then click OK. For Windows Vista or 7: Place a check in the box beside .mov, .mqv, .qt, .qti, and .qtif and then click OK.
      5. Select the Streaming tab and choose 512 kbps DSL/Cable in the drop-down menu under "Streaming Speed".
      6. Select the File Types tab and click on the Use Defaults button. (If you are using Windows Vista or 7, you do not have a File Types tab and should skip this step.)
      7. Select the Advanced tab.
        1. In the Streaming section, if Transport Setup is set to Automatic click the down arrow in the drop-down menu and choose Custom. For Transport Protocol choose HTTP, and for Port ID choose 80. Click the OK button.
        2. In the Download Cache section click the Empty Cache button.
        3. In the Video section, check the "Safe mode (GDI only)" radio button.
        4. In the Media Encoding section, check the "Enable encoding using legacy codecs" box.
      8. Click the OK button to apply those settings and close the QuickTime Preferences window.

      Mac (OS X)

      Note: For help with QuickTime X, please see Answer
      1. Click on the Apple icon in the upper left hand side of the screen, then select System Preferences.
      2. Click the QuickTime option.
      3. Select the Browser tab and make sure that the "Play movies automatically" box is checked.
      4. Then click on the Advanced tab and select the MIME Settings... button at the bottom. In the MIME Types window that opens, click the Use Defaults button and then click OK.
      5. Select the Streaming tab. In the event that "Automatic" does not work, click and change to 512 kbps DSL/Cable in the drop-down menu under "Streaming Speed".
      6. Select the Advanced tab.
        1. In the Streaming section, if Transport Setup is set to Automatic click the down arrow in the drop-down menu and choose Custom. For Transport Protocol choose HTTP, and for Port ID choose 80. Click the OK button.
        2. In the Download Cache section click the Empty Cache button.
        3. In the Video section, check the "Safe mode (GDI only)" radio button.
        4. In the Media Encoding section, check the "Enable encoding using legacy codecs" box.
      7. When finished, you may close the window. (There is no button to apply or save changes, as those changes are made upon clicking your selections.)
    • Java

      Java and File Association Programs
      I've had a variety of problems when I try to load certain pages in the site I am using, such as a small box with a red "x" in it or a message about a "script error". What can I do to correct this?
      Errors such as these are often related to the Java plug-in. To view content that requires Java, a recent version of the Java plug-in must be installed and enabled. It is also recommended that you periodically clear your computer's Java cache. For each one of the actions listed below, please click the link and follow the instructions to ensure that your browser is able to utilize all of the features our web sites offer. You may want to retry loading the content after each step to see if it resolved your issue.
      1. Installing or Updating Java: Answer
      2. Enabling Java and JavaScript: Answer
      3. Enabling the Java Cache: Answer
      4. Clearing the Java Cache: Answer
      5. Change Default Program or java file Association : Answer

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