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FAQs

  • Last Scheduled Maintenance

  • Internet Explorer: No Download Prompt Appears

    I'm using the website for my class, but I've encountered a variety of errors. What can I do to be able to use the site?

    First you need to identified your Browser.  Please see links bellow for more instructions on how to Accept cookies 

    Browsers

    For help configuring the Cookies in a browser, click the link below for the browser you are using.

    Cookies

    Cookies are store in your computer to enable a faster access to  previous seen pages, also some cookies will allow you direct access to sites, please make sure you know what you are doing before you start. For help Enable ling or disable cookies on Google Toolbar pop-up blocker, go to https://support.google.com/accounts/answer/61416   For help with other browsers, please check any Help resources that appear in the toolbar or contact the Browser creator.

    Security Software

    Security, anti-virus, or firewall programs may include a website or cookie blocker. If you need help disabling it, please check any Help resources that came with the program or contact the software's creator.
  • Contacting Scorenit 24/7 Technical Support

    How can I contact SCORENIT 24/7 Technical Support?

    Email

    We respond to your email questions 24/7. You can send us a message by clicking Contact Us.

    Chat

    You can chat one-on-one with a Technical Support Representative 24/7 by clicking Start a Chat. Please make sure you fill out all of the required fields on the chat page, including two products and two categories.

    Phone

    Phone support is offered 24/7 to students, educators and computer lab administrators (toll free in the United States and Canada). Click Call Us to find the phone number for your product.

  • Registration Help for Students

    How do I obtain Course ID in order to register?

      Getting the Correct Course ID:  When an instructor Creates a Course, he or she will receive a Unique Course ID.  You Have to ask your instructor for the Corresponding Course Id of your Class in reference to the campus, time and location of the course. If you  search with Course ID given by the instructor and the title and or time frame or date of the course online does not mach with your Physical course, please contact your instructor and double check that you have copied the correct Course ID. Once you have the correct Course ID, go to Search Courses on the top var of the site and enter the correct Course ID. For more information Please Read Step by Step New Student Registration Page .  
  • Deleting Cached Files and Cookies

    I've had a variety of problems when I try to log in or load certain pages in the site I am using. What can I do to correct this?

      Note: For help with clearing or enabling cookies on an iPad

    iPad, iPhone: Clearing Cached Files and Cookies

    Answer 10109 updated on 01/07/2014 08:33 PM
    How do I clear the cached files and cookies on an iPad or iPhone?
    To clear the cached files and cookies on an iPad or iPhone, please follow the steps below.
    1. Tap Home.
    2. Scroll to the home screen on the far left, which should show the Search feature.
    3. Type Settings into the Search field.
    4. Select the Settings app from the list.
    5. On the left navigation pane of Settings, click on Safari.
    6. On the right side of the Settings panel, select Clear Cookies and Data.
    7. Click Clear or Clear Cookies and Data.
    8. Click Home and tap Safari at the bottom of your screen to access your web content.
    If you close your browser without logging out or use more than one account in the same browser, conflicting sign-in information (cookies) may be stored in the browser. Deleting the temporary Internet files and cookies that have been stored by your browser commonly corrects these problems. Please complete the instructions below for the browser you are using. If you do not know what version you are using, visit http://whatbrowser.org/.

    Internet Explorer 9 or Later

    1. Close all Internet Explorer windows.
    2. Open a new Internet Explorer session and click ToolsInternet Options. (If you do not see "Tools," press the Alt key to show the menu bar.)
    3. In the Internet Options window, click the Delete... button in the Browsing history section.
    4. In the Delete Browsing History window, check "Temporary Internet Files" and "Cookies."  If you have saved any Pearson sites as Favorites, uncheck "Preserve Favorites website data."
    5. Click Delete. Note: This may take a few minutes to process. Please wait for the files to delete before you continue.

    Chrome

    1. Close all Chrome windows.
    2. Open a new Chrome session and click the Chrome menu (Image) on the browser toolbar.
    3. Click Tools.
    4. Click Clear browsing data.
    5. In the dialog that appears, select the following checkboxes:
      • In recent versions: Cached images and files In older versions: Empty the cache
      • Delete cookies and other site and plug-in data
    6. Use the menu at the top, select "beginning of time".
    7. Click Clear browsing data. Note: This may take a few minutes to process. Please wait for the files to delete before you continue.
    8. Click the "x" to the right of the Settings tab to close it.

    Firefox

    1. Close all Firefox windows.
    2. Open a new Firefox session.
    3. Open the Clear Recent History window. In Windows: Click History > Clear Recent History.... (If you do not see "History," press the Alt key to show the menu bar.) In Mac OS X: Click Firefox >  History > Clear Recent History....
    4. Click the drop-down menu next to Time range to clear and choose Everything.
    5. Click the arrow next to Details and select both Cookies and Cache.
    6. Click the Clear Now button. Note: This may take a few minutes to process. Please wait for the files to delete before you continue.

    Still Having Trouble?

    Support Form
  • Pop-Up Blockers

    How to I find or turn off pop-up blockers?

    Pop-up blockers are a common feature of browsers, toolbar add-ons, and security software. Many of our websites open some types of content in a new window, which may be blocked if a pop-up blocker is enabled. You can bypass some pop-up blockers by holding down the CTRL key while clicking the link that opens a pop-up. If you'd like help disabling a pop-up blocker, refer to the information below. To access content after disabling or configuring your pop-up blocker, you may need to refresh the web page.

    Browsers

    For help configuring the pop-up blocker in a browser, click the link below for the browser you are using.

    Toolbar

    Pop-up blockers can be found in many toolbar add-ons (or "extensions") such as Google Toolbar. You can disable them to view content that opens in a new window. For help configuring the Google Toolbar pop-up blocker, go to https://support.google.com/toolbar/answer/9171. For help with other toolbars, please check any Help resources that appear in the toolbar or contact the toolbar's creator.

    Security Software

    Security, anti-virus, or firewall programs may include a pop-up blocker. If you need help disabling it, please check any Help resources that came with the program or contact the software's creator.